Employee Relations Representative

Job Summary

Under direction, is responsible for managing the day-to-day operations of the Human Resources office within a client department by interpreting, administering, and ensuring compliance with labor law and City of San Antonio policies, procedures, and programs. Assesses and anticipates Human Resources needs of the assigned department and proactively communicates the needs of the client department throughout Human Resources. Acts as an internal consultant to client departments' leadership team to assist in achievement of their strategic goals. Working conditions are primarily inside an office environment. May exercise direct supervision over assigned staff.

This advertisement will be used to fill one of the following Employee Relations positions:

• Employee Relations Business Partner (salary range: $70,666.96 - $106,000.44 Annually)
  or
• Employee Relations Analyst (salary range: $50,221.86 - $75,332.92 Annually)

Essential Job Functions

• Manages and resolves complex employee relations issues by conducting effective, thorough, and objective investigations for working condition complaints, disciplinary actions, EEO complaints, and grievances.
• Analyzes trends and metrics to develop solutions, programs, and policies for the client department(s).
• Provides guidance and input on departmental business unit reorganizations, workforce planning, succession planning and other related matters.
• Manages client relationships by setting expectations; communicating project status and issues; resolving concerns; analyzing issues; preparing reports; and meeting or exceeding client expectations.
• Assists in identifying training needs and facilitates or coordinates training for client department(s).
• Keeps department apprised of vacancies, affirmative action goals, workers' compensation experience, and turnover.
• Serves as a consultant to department management on all Human Resources related issues and ensures department is compliant with established policies and procedures.
• Serves as a resource to employees regarding workplace questions and concerns.
• Acts as a liaison between department management and employees, including any union representation.
• Provides performance management guidance to line management (coaching, counseling, career development, and disciplinary actions).
• May be responsible for providing departmental transactional support.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

Employee Relations Analyst:

• Bachelor's Degree from an accredited college or university with preferable coursework in Human Resources, Public Administration, Business or other related field.
• Valid Class 'C' Texas Driver's License.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

• Bachelor's Degree from an accredited college or university.
• Two (2) years of progressively responsible professional experience in Human Resources or related field.
• Valid Class 'C' Texas Driver's License.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

• PHR, SPHR, SHRM-CP, SHRM-SCP, or other HR Certification.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of related employment law and policies, such as the Fair Labor Standards Act, Equal Employment Opportunity, and the American with Disabilities Act.
• Knowledge of statistical analysis methods and basic mathematical skills.
• Knowledge of position/job analysis and labor market survey procedures and techniques.
• Knowledge of legal requirements related to day-to-day management of employees which reduces legal risks and ensures regulatory compliance.
• Skill in utilizing personal computers and associated MS Windows software applications (e.g., Word, Excel, and Access) in the completion of assignments.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to supervise, train, and evaluate staff.
• Ability to communicate clearly and effectively.
• Ability to work independently, with minimal supervision, and use rational judgment in making work-related decisions.
• Ability to analyze complex data and develop clear and concise written reports and presentations.
• Ability to plan and coordinate complex assignments, utilizing additional staff, if necessary.
• Ability to protect the organization's value by keeping information confidential.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to maintain an effective level of business literacy about client department's strategic goals, financial position, service delivery and culture.