Employee Relations Specialist

Job Description

Employee Relations Manager

P5

Summary/objective

The Employee Relations Manager is responsible for managing employee relations issues across the organization, with a focus on resolution, documentation, and risk mitigation. This role partners closely with HR Business Partners and business leaders to address employee concerns, coach on performance matters, and uphold isolved's standards of accountability and respect in the workplace. The Employee Relations Manager handles a high volume of cases and ensures consistent, compliant, and tactful handling of sensitive matters across business units.

Core Job Duties

• Manage employee relations cases from intake through resolution, including investigations, documentation, and recommendations
• Partner with HR Business Partners to support resolution of performance, conduct, and attendance issues
• Provide consultation to business leaders on corrective action and ensure alignment with isolved policies and best practices
• Track, document, and monitor trends in employee relations cases to identify risks or opportunities for proactive education
• Prepare documentation related to employee outcomes, including final warnings and separation summaries
• Support the creation and delivery of tools, templates, and manager education for consistent employee relations handling
• Maintain working knowledge of relevant employment laws and ensure ER practices remain compliant
• Escalate high-risk issues to senior HR leadership with clear summaries, risk assessment, and recommendations
• Act as a neutral, confidential point of contact for employees raising concerns
• Partner with legal and compliance teams as needed for investigations, audits, or case reviews

Job Complexity

Broad expertise or unique knowledge; contributes to development of company objectives and principles and achieves goals in creative and effective ways. Sought out for functional knowledge and guidance. Anticipates issues and makes considered decisions to avoid them. Barriers to entry such as technical committee review exist at this level.

Interaction

Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.

Supervision

Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Experience

Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

Minimum Qualifications

• 3-5 years of experience in employee relations or a related HR role with primary responsibility for case management
• Strong working knowledge of employment law, performance documentation, and ER best practices
• Demonstrated ability to handle sensitive and complex issues with discretion and sound judgment
• Exceptional verbal and written communication skills, with the ability to summarize issues clearly and professionally
• Ability to manage multiple cases simultaneously and meet deadlines in a fast-paced environment
• Bachelor's degree in human resources, business, or a related field

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Charlotte/Phoenix

Internal Job Title

Employee Relations Manager

Effective Date: 10/08/2025

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HRpayroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

isolved values in-person connection to foster collaboration, innovation, and company culture. This position follows a hybrid schedule, with team members expected to work in-office three days per week (Tuesday through Thursday) at one of our office locations: Charlotte, NC; Phoenix, AZ; Sandy, UT; Springfield, MA; Freemont, IN or Dubuque, IA.
Working in the office at least three days per week is considered an essential function of this hybrid role. Your recruiter can share more about the in-office perks and collaborative environment that make isolved a great place to work.

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