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Employer Services Coordinator (ADMINISTRATOR II)
JOB_REQUIREMENTS
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Introduction
The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.
Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.
Employees enjoy comprehensive state benefits including; medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.
If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.
This classification is eligible for a Hybrid work schedule after the completion of the probationary period.
GRADE
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job
POSITION DUTIES
This position will be responsible for:
Coordinating the Employer Services Program operations and activities to meet the Agency's mission to administer the benefits of the System's participants employed by the State or one of the MSRPS participating employers.
- Serves as a liaison between the State Retirement Agency and participating employers in applying retirement law, regulation, policy and procedures for enrollment, and benefits. Promotes the work of the Agency through frequent contact with participating employers. (30%)
- Works in collaboration and partnership with participating employers through Employer Services education and training activities to instruct in retirement law, regulation, policy, and agency processes. (25%)
- Develops, evaluates, and recommends new training programs using technology to leverage training for online learning with content creation tools. (20%)
- Leads employer certification activities and other employer services projects to ensure all members are receiving the same help and assistance regardless of where they work. (15%)
- Promotes the Maryland State Retirement and Pension System to any Maryland governmental unit considering participation in the System to become a participating governmental unit ("PGU"). As assigned, coordinates and monitors the enrollment and withdraw process of local and county government in the retirement or pension systems. (10%)
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Five years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit
Preferred candidates will possess the following qualifications:
- Bachelor’s Degree from an accredited college or university
- Three years professional written and verbal communication experience with customers and public.
- One year experience as a training facilitator, teacher, coach, or other professional certification work
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.
Due to the confidential nature of the work, selected candidates must undergo and pass a background check.
EXAMINATION PROCESS
BENEFITS
STATE OF MARYLAND BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least thirteen (13) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:
Maryland State Retirement and Pension Systems
Human Resources Services
120 E. Baltimore Street
Baltimore, MD 21202
Email: Shanera Johnson at smjohnson@sra.state.md.us
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION
The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.
TTY Users: call via Maryland Relay
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
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