EMR, Training Specialist III

Overview:

The Enterprise Epic Training Specialist III Principal, relating to their supported application(s) and for all UF Health locations, participates in and leads new and ongoing training projects; is responsible for coordinating all phases of Epic training for upgrades, new projects, new users, and ongoing support and education, to include curriculum development and MST/ACE environment build; collaborates with Informatics and Application teams; guides and is responsible for efficient and effective training by Certified and Credentialed Trainers and Super Users. The Training Specialist must have a clear and full understanding of Epic system functionality and/or departmental workflows as they relate to the supported Epic application(s). The Training Specialist must have strong planning, analytical, communication, leadership and relationship skills and maintain a flexible schedule to meet customer needs. The Training Specialist supports the application(s) at all UF Health locations based on need and as assigned by their manager.

Responsibilities:

Key Responsibilities

• Lead enterprise-level upgrades and new project initiatives

• Coordinate Epic training programs and ongoing enterprise education

• Design and maintain training environments and curriculum for clinical and non-clinical users

• Collaborate with Clinical and Business Analysts, stakeholders, and training leaders to improve programs

• Serve as liaison between application teams, training specialists, credentialed trainers, and super users

• Supervise, mentor, and develop training specialists within assigned applications

• Train and manage Credentialed Trainers and Super Users across supported departments

• Perform additional duties as assigned within role scope

Qualifications:

Qualifications

Education

• Bachelor’s Degree from an accredited college or university and three (3) years of relevant work experience required

• An equivalent combination of education and/or relevant work experience may be considered in lieu of a Bachelor’s Degree

Required Skills and Competencies

• Ability to work independently in a team-oriented, high-productivity environment

• Strong verbal and written communication skills with the ability to engage effectively with customers and leadership

• Demonstrated ability in decision-making, change management, and facilitating transitions

• Proven ability to manage multiple projects simultaneously

• Ability to mentor and guide team members and peers

• Ability to represent the organization as a knowledgeable Epic subject matter expert

• Familiarity with information flow within a major healthcare facility

• Proficiency with Microsoft Office applications and training software

Required Licensure / Certifications

• Epic Principal Trainer status

• Application Curriculum Certification

• Training Environment Build Certification
  (Certifications required within six (6) months of hire or transfer into role)

Required Experience

• Three (3) to five (5) years of experience in application training and/or curriculum planning and development

Preferred Experience

• Experience developing Epic training environments

• Curriculum planning and development for new workflows

• Experience managing people