End User Service Support Engineer

End User Service Support Engineer

Location: Conway, AR Onsite

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

The End User Services Support Engineer is responsible for delivering high‑quality technical support to enterprise end users, ensuring system stability, productivity, and a positive user experience. The role involves troubleshooting, incident management, and collaboration with cross‑functional IT teams to support business operations in line with IT Service Management (ITSM) best practices.

Key Responsibilities

• Provide remote and on‑site desktop support to end users, ensuring timely resolution of technical issues.

• Support, maintain, and troubleshoot Windows operating systems, desktops, laptops, and peripheral devices.

• Diagnose and resolve issues related to network connectivity, printers, mobile devices, and Microsoft 365 (O365).

• Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and changes in alignment with defined SLAs.

• Perform root cause analysis for recurring issues and recommend preventive actions.

• Ensure compliance with organizational IT policies, security standards, and procedures.

• Create and maintain technical documentation, knowledge articles, and process guides.

• Collaborate with cross‑functional teams to align IT services with business needs.

• Leverage end‑user experience tools such as Nexthink to proactively identify and resolve issues.

• Provide clear, professional communication to users and stakeholders throughout the support lifecycle.

Required Qualifications

4–7 years of relevant IT experience, including:

Strong hands‑on experience with:

• Desktop and laptop support

• Windows OS

• Basic to intermediate networking concepts

• Remote desktop tools

• Mobile device support

• Microsoft 365 (O365)

• Printers and peripherals

• Good understanding of ITSM processes, including Incident and Change Management.

• Experience working with ServiceNow or similar ITSM platforms.

Applications will be accepted until 5/4/2026

The annual salary for this position is between $37,804– $72,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.