End - User Support Associate

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

• Responsible for providing direct service and end-user support for a wide variety of computing devices and peripherals within the BayCare system.
• Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
• Provides basic phone support and support of mobile devices

Minimum Qualifications:

Education:

• HS Graduate or Equivalent GED - Required
• Associates Degree (Computer Science) - Preferred

BayCare Health System, IS Customer Relationship Mgmt-BCHS

Location: Powell Pavillion (Clearwater, FL)

Status: Full Time, Exempt: No

Shift Hours: 8:00am - 4:00pm

Weekend Work: Occasional

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled