End-User Support Engineer

We are currently looking for an End-User Support Engineer to join our team in the Izmir office. This role is essential in ensuring smooth day-to-day IT operations and providing technical support to internal users.

Responsibilities

• Support colleagues with IT requests/incidents (hardware/software)
• Provide IT training to newcomers related to EPAM Systems infrastructure
• Prepare documentation and reports for processes within the company
• Communicate with external vendors and Global IT teams to resolve problems
• Maintain and update the asset inventory
• Perform communication room maintenance and environment monitoring
• Install and configure computer network hardware and applications
• Guide employees or clients through a series of actions, either face-to-face or remotely via MS Teams, to set up systems or resolve issues
• Rapidly establish good working relationships with employees and other professionals, promoting good IT practices
• Build and troubleshoot Linux, Apple, and Windows OS

Requirements

• Experience in supporting end-users in an IT environment for at least 2 years
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and network infrastructure
• Basic knowledge of Microsoft Windows Server management (e.g., Active Directory, WSUS, third-party antivirus services)
• Basic troubleshooting skills for Windows, macOS, and Linux operating systems
• A user-friendly attitude and a willingness to help employees solve their daily IT infrastructure issues
• Good communication skills and a proactive problem-solving attitude
• Ability to work effectively within a team in a multi-level organization
• Willingness to learn new technologies and quickly adapt to new challenges
• Strong verbal and written communication skills in English (B2 level or above)

We offer

• CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
  • Diversity of tasks and projects
  • Assessment center for objective review of competency level
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses
  • English courses taught by certified teachers
• CORPORATE BENEFITS
  • Extra leave days
  • Referral bonuses
• COMPENSATION PACKAGE
  • Competitive compensation paid in USD
  • Regular salary and performance reviews
• MEDICAL & HEALTHCARE
  • Private health insurance
  • Well-being events
• WORKING ENVIRONMENT
  • Recreation areas and kitchens
  • Tea, coffee, and snacks
  • Well-being events
  • Sports equipment and game consoles
  • IT Equipment
  • Microsoft's Software Assurance Home Use Program (HUP)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.