Customer Demand Engineer M/F

ADI IZMIR
As a recognized system supplier for the aviation industry, Hutchinson PFW divison is a reliable partner of globally customers such as Airbus, Boeing and other aircraft manufacturers as well as their suppliers. In compliance with the highest quality standarts, we develop and produce on the basis of modern manufacturing technologies at our locations in Germany, England, Turkey. Our highly qualified and motivated employees are the key to our success.

We are looking to actively shape the future at our location in Izmir.

We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.

Join us and show what drives you!

A French company with an international presence (25 countries): 170 years of history and passing on our know-how.
5 billion in turnover, with 5% invested in R&D.

Your function

Directly reporting to the Supply Chain Director, your role encompasses customer services from customer order to delivery.

Your main missions

In this capacity, your missions revolve around various topics:

• Orchestrate the communication, day to day business, exception management with Customer regarding SC topics (Forecast, orders, deliveries, deadlines, priorities, etc.).
• Ensuring collaboration of the customers' order in the relevant systems within agreed way of working.
• Following processing of requirements and deviations reported by the customer and their follow-up (proof of delivery, NC processing status, missing part communication, etc.)
• Communication of changes in requirements and customer priorities with control for ensuring delivery commitments. Recording / reporting of project risks and overall escalations,
• Ensuring internal coordination of reliable statements to customers with appropriate control and checks.
• Early detection and escalation of risks in the organization.
• Assist in the processing of measures to address disruption and potential risks.
• Maintenance of key figures for the SCM area (D1, claim management, customer satisfaction, response time, etc.)
• Participating in internal/external escalation meetings, including pre & follow-up of necessary information
• Ensuring implementation of projects to optimize working methods and processes with the interfaces after consultation with the superiors

Your profile

• BS degree or equivalent education from relevant Engineering departments of universities,
• Minimum 3 years of experience in a similar position,
• Strong drive for achievement, analytical thinking ability and problem-solving skills
• Can work well with many internal and external interfaces,
• Has excellent communication skills and a positive attitude,
• Has advanced level of English (to communicate with suppliers)
• Excellent command of MS Office applications. SAP knowledge is an asset.

Why join us ?

• You will thrive in a dynamic and growing environment,
• You will benefit from the agility and flexibility of a small-to-medium enterprise combined with the strength and resources of an international group that has been around for 170 years,
• We are committed to an environmental and social policy (CSR) in terms of biodiversity, diversity & inclusion, parental leave, ethics, and skill development,
• We aim for carbon neutrality by 2040 for our automotive activities and by 2050 for all our activities,
• We invest 5% of our revenue annually, for the past 20 years, in innovation for "sustainable development."