Engagement Consultant - Maadi

Are you passionate about building strong client relationships and driving smooth product adoption journeys?

Talent360 is now hiring: Engagement Consultant

Company Industry: Technology / Software Development

Duties and Responsibilities:

• Serve as the main point of contact for clients post-sale, ensuring successful solution deployment, onboarding, and ongoing adoption
• Collaborate closely with technical teams to define project requirements and plan implementation timelines
• Conduct client training sessions, onboarding workshops, and support internal adoption strategies
• Maintain ongoing relationships with clients, regularly checking in to ensure satisfaction and solution success
• Lead meetings with external and internal stakeholders to communicate deployment updates and collect feedback
• Support the client payment lifecycle by following up and ensuring timely processing of due payments
• Gather and document client change requests (CRs), communicating them effectively to internal teams
• Monitor project milestones and ensure clients approve key deliverables through structured UAT processes
• Schedule periodic on-site client visits to strengthen engagement and build long-term partnerships
• Provide continuous feedback on product features, user experience, and customer needs to support product improvement
  
  
  

Requirements:

• 4+ years of experience in client engagement, onboarding, or customer success within the tech/SaaS industry
• Bachelor's degree or higher in Computer Science, Business, or a related field
• Strong communication and interpersonal skills with a client-first mindset
• Proven ability to manage multiple client accounts simultaneously and maintain high client satisfaction
• Experience with SaaS solution deployment, training, and adoption planning
• Familiarity with software development processes and DevOps standards is a plus
• Strong organizational and time management skills with an attention to detail
• Comfortable running client meetings, handling escalations, and driving results
  
  
  

Preferred:

• Experience with service management or order management platforms
• Familiarity with project reporting tools and UAT procedures
• Proficiency in process mapping or business analysis
  
  
  

Working Conditions:

• Working Hours: 9:00 AM to 5:00 PM or 10:00 AM to 6:00 PM
• Days Off: 2 Days
• Location: Maadi
• Model: Hybrid
  
  
  

Do you love working with clients, ensuring smooth deployments, and creating long-term value?

Join Talent360 and become a key driver of our clients’ success and satisfaction!

Apply now and be part of our mission to deliver impactful SaaS solutions across the region.