Engineer, EFT Application Support

• Analyze and troubleshoot malfunctions in running applications as part of second-level support.
• Investigate and handle customer-reported issues, service requests, and inquiries.
• Escalate and report production-related issues to internal stakeholders in a timely manner.
• Ensure the availability and stability of 24/7 production environments.
• Perform installation and deployment of new releases and fixes for payment system applications.
• Participate in on-call rotations, handling out-of-hours incidents and notifications related to production issues.
• Support planned maintenance activities on production environments according to the predefined on-call matrix.

Requirements

• Bachelor’s degree in Computer Science, Computer Information Systems, or an equivalent discipline.
• 3–5 years of relevant experience in EFT application support or a similar technical support role.
• Strong understanding of client/server communication models.
• Hands-on experience with APIs, web services, and XML.
• Proficiency in UNIX/Linux operating systems.
• Solid knowledge of ISO 8583 standards and financial transaction processing.
• Experience with mobile payment systems.
• Working knowledge of shell scripting.