Engineering Order Taker

As a Engineering Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Responds to all emergency calls which includes monitoring the alarm system
• Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
• Coordinate and control all office traffic
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations

What are we looking for?

• Prior customer service/administrative support and engineering order taking experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Grade School education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton

Schedule

Full-time

Brand

Tapestry Collection by Hilton

Job

Engineering, Maintenance and Facilities

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality