Engineering Support

𝐉𝐎𝐁 𝐒𝐔𝐌𝐌𝐀𝐑𝐘

As an Engineering Support – Maintenance, you will manage maintenance operations, coordinate technical teams, handle after-sales support, prepare proposals, and ensure high service standards to support key accounts and drive revenue growth.

𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒, 𝐒𝐊𝐈𝐋𝐋𝐒 & 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄:

• Bachelor’s degree in Engineering or IT.
• 3–4 years’ experience in operations, maintenance, or after-sales support (IT security/engineering preferred).
• Familiarity with the UAE market and operational practices.
• Strong key account management and customer service skills.
• Excellent communication, presentation, and stakeholder coordination.
• Proficient in computers and CRM systems (Salesforce preferred).
• Detail-oriented with strong planning and organizational abilities.
• Able to manage multiple tasks and coordinate cross-functional teams.

𝐉𝐎𝐁 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒:

• Act as the first point of contact for after-sales maintenance support and logged service cases.
• Prepare maintenance quotations, proposals, and follow up with clients.
• Plan and deploy manpower for maintenance activities, including scope, timelines, and site coordination.
• Conduct and arrange site visits prior to job execution.
• Monitor work order progress and ensure timely completion by technical teams.
• Coordinate procurement, suppliers, freight forwarders, and work permits for maintenance activities.
• Maintain daily updates in Salesforce and prepare monthly performance reports.
• Support junior team members and collaborate with internal departments.
• Attend client meetings and support tender preparation and submissions.
• Manage key accounts and contribute to departmental revenue targets

Share your CV at recruiterumar2@gmail.com and kindly ensure that the position you are applying for is clearly mentioned in the email subject line