English Customer Service – Night Shift in Maadi

We are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution.
Job Role

• Serve as the first point of contact for customers

• Manage inbound inquiries through calls and emails

• Resolve customer concerns and track issues

• Coordinate with internal teams when necessary

Responsibilities

• Handle customer interactions professionally and promptly

• Provide accurate information about products or services

• Log all interactions into the system and follow up as needed

• Meet performance metrics and customer satisfaction targets

• De-escalate issues and escalate when needed

Requirements

Requirements:

• English Level: B2+ to C1 (advanced level is required)

• Previous experience in customer service is a must

• Strong spoken and written English communication skills

• Graduates, gap year students, and dropouts only

• Must be able to work from the office in Maadi

• Strong problem-solving attitude and patience

• Willingness to work night shifts starting from 3:00 or 4:00 PM (Egypt time)

Benefits

Base Salary (Gross):

• First 3 months: EGP 11,000

• Months 4–6: EGP 12,000

• After 6 months: EGP 13,000

Additional Bonuses and Allowances:

• Attendance Bonus: EGP 1,500

• KPI Bonus: EGP 1,500

• Transportation Allowance: EGP 1,100

Total Monthly Gross Package:

• First 3 Months: EGP 15,100

• Months 4–6: EGP 16,100

• After 6 Months: EGP 17,100

Other Benefits:

• Paid training (treated as official working days)

• Medical insurance

• Structured work environment with clear career path

Interview Process

• First Interview: Online screening and introduction

• Final Interview: On-site in Maadi with the partner company

If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.

Job Type: Full-time

Pay: E£13,000.00 - E£17,000.00 per month

Application Question(s):

• What is your English proficiency level?
• Are you ready to work night shifts?
• Are you able to work on-site in Maadi?
• What is your current academic status? (Graduate, Gap Year, Dropout)
• Do you have previous call center experience?