Enterprise Content Management Specialist

Purpose : This position is responsible for developing, implementing, and managing the organization's content management systems, ensuring secure, accessible & compliant digital content management, and driving digital transformation through ECM technologies & best practices.

Reports To: Deputy Chief Executive Officer

• Responsible for collaborating with cross-functional teams to gather requirements and design solutions
• Ensure the efficient management of digital content
• Responsible for configuring and optimizing ECM platforms, managing content workflows & ensuring data integrity and security
• Responsible for training, supporting users, performing regular system audits
• Stay abreast of the latest ECM trends and technologies & lead innovative ECM solutions to enhance the organization's information management capabilities
• Develop and deploy document management systems
• Implement records management tools and maintain collaboration tools
• Responsible for collecting business requirements, analyze workflows
• Lead implementation of strategies for content management and information sharing
• Tailor ECM applications to client needs and ensure security & accessibility
• Responsible for validating ECM Compliance with industry standards and regulations
• Create system architecture documents and develop data models
• Responsible for writing user guides and training materials for ECM
• Diagnose performance and functionality issues and resolve user experience problems respectively
• Conduct training sessions and assist users in adopting ECM solutions & best market practices
• Assess system effectiveness, recommend, implement improvements and enhancements
• Research emerging ECM technologies and integrate new solutions & best practices into projects
• Monitor performance by gathering relevant data and producing statistical reports