Entry Level Rail Drayage Dispatcher

Essential Functions:

• Monitor drivers or equipment locations and coordinate service and schedules.
• Relay work orders and information to drivers, according to customer requests and specifications.
• Confer with customers or supervisors to address questions, problems or requests for service or equipment.
• Prepare daily work and run schedules.
• Perform data entry and maintain accurate records of customer requests, work performed, charges, expenses, inventory, and other dispatch-related information.
• Ability to track drivers and update boards effectively
• Advise drivers about traffic problems, such as construction areas, accidents, congestion, weather conditions or other hazards.
• Ensure timely and efficient movement of freight, according to orders and schedules.
• Adhere to company’s policy and procedures and ensure that all work is carried out to preset service levels.
• Always maximize profitability on all shipments handled.
• Minimize maintenance and repair expenses, minimize per diem/demurrage and claims issues.
• Build close, strong relationships with all our customers, company drivers, owner operators and service providers.
• Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
• Advise clients on transportation and payment methods.
• Provide exceptional service, communicate all opportunities and challenges with customers.
• Coordinate closely with customers and other departments to provide safe and efficient world class service.
• Maintain close relationships with the rail carriers to foster excellent service to our customers.
• Program time and effort to allow for adequate time for accomplishment of all administrative and computer tasks
• Perform other duties and responsibilities as required or requested

Requirements:

• High School diploma (or GED)
• Previous rail drayage dispatching or related transportation dispatching experience preferred but not required
• Excellent verbal and written communication, customer service and interpersonal skills, i.e. telephone skills (multi-line, etiquette, friendliness).
• Must be able to multitask(answer phones and emails simultaneously), work efficiently and accurately. Respond to verbal and written instructions and follow up when responses are needed.
• Detailed oriented, work independently and as part of a team and meet deadlines.
• Fast learner and self motivated
• Must have Microsoft office skills (Excel, Word, and Outlook).
• Must speak both English and Spanish proficiently

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Commerce, CA 90040 (Required)

Work Location: In person