ERP Manager (Business Functional)

Job Title:

ERP Manager (Business Functional)

Location:

Dammam, Saudi Arabia

Reports to:

Head of Digital Services

Overview

Own the business value of Oracle Fusion ERP across Finance, HCM, and Procurement. Translate requirements into fit-for-purpose solutions, drive adoption, and ensure processes and data support accurate, compliant, and timely operations. Partner with IT and vendors for technical delivery, integrations, and support. (Platform uptime is owned by IT.)

Your Job Functions (Duties & Responsibilities)

Business & Process

• Elicit, prioritize, and document business requirements; maintain a clear, signed-off backlog.
• Map and optimize Finance/HCM/Procurement processes; design standard operating procedures.
• Define release scope, success criteria, and value metrics with process owners.
• Lead UAT planning/execution and training; ensure adoption and readiness at go-live.

Data & Reporting

• Own master data governance (ownership, standards, stewardship, controls).
• Define and publish reports/dashboards; align KPIs with Finance, HR, and Procurement leaders.

Security, Controls & Compliance

• Define/maintain roles and access models; enforce SoD and periodic access recertifications.
• Support internal/external audits; ensure process and data controls meet policy and regulatory needs.

Integrations & Change Delivery (with IT/Vendors)

• Translate business needs into integration specs (OIC/APIs/SFTP); support testing and cutovers.
• Coordinate quarterly Oracle updates: impact assessment, regression scope, communications.
• Manage vendors/partners; track SLAs, deliverables, and issue resolution.

Stakeholder & Governance

• Run steering/backlog forums; publish roadmap, release notes, and status reports.
• Manage change impacts and comms to end users and leadership.

Qualifications (Must-have)

• 8-12 years in ERP business/functional roles; 5+ years with Oracle Fusion (Finance/HCM/Procurement).
• Hands-on in requirements, process design, UAT, training, and post-go-live stabilization.
• Practical knowledge of Oracle roles/security, SoD design, and access reviews.
• Experience with integrations (OIC/APIs/files) and reporting (OTBI/BI Publisher/Power BI).
• KSA localization: ZATCA e-invoicing concepts, VAT/WHT fundamentals.
• Strong stakeholder management; ability to lead cross-functional workshops.

Nice to Have

• Exposure to Odoo (especially e-invoicing) and ZenHR or similar HRIS.
• Finance/HCM certification(s) or formal BPM/ITIL training.
• Experience in regulated environments and audit coordination.

Key Outcomes (KPIs)

• Requirements Fit: 90% of approved business requirements delivered per release; 10% carry-over.
• Adoption & Usability: 80% task success in UAT; 85% user CSAT within 90 days post-release.
• Process Efficiency: 20% reduction in manual steps or cycle time in targeted processes (per quarter).
• Data Quality: 98% master data completeness/validity in defined domains; 2% duplicate rates.
• Compliance: 100% on-time quarterly access reviews; 2% open SoD exceptions >30 days.
• Defect Quality: 5% post-go-live P1/P2 defects within 30 days; 90% UAT defect closure pre-go-live.
• Value Realization: Benefits/KPIs defined for each initiative and tracked to closure.

Scope & Systems

• Core ERP: Oracle Fusion Cloud (Finance, HCM, Procurement).
• Integrations: OIC/APIs, flat-file/SFTP as needed; reporting via OTBI/BI Publisher/Power BI.
• Adjacent Systems: Odoo (for ZATCA-compliant e-invoicing in some group companies), potential ZenHR (HCM).
• Compliance/Localization: ZATCA e-invoicing, KSA VAT/WHT, and internal policies.