Event Operations Excellence Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview

We are seeking an experienced and strategic Event Operations Excellence Manager for our event operations project Management Office and to drive excellence in project, program, and portfolio delivery. The Event Operations Excellence Manager will be responsible for governance, reporting, resource optimization, and ensuring alignment of all projects with organizational objectives between all the departments. This role requires strong leadership, analytical, and stakeholder management skills to embed best practices and enhance business value through effective project management.

Key Responsibilities:

• Establish, implement, and maintain project management methodologies, standards, and governance frameworks.
• Oversee the planning, execution, and delivery of projects, ensuring alignment with organizational strategy.

• Develop and manage portfolio dashboards, KPIs, and executive-level reporting.
• Monitor project performance, risks, issues, and dependencies, providing actionable insights.
• Drive prioritization of projects to maximize ROI and strategic impact.
• Manage resource allocation and capacity planning across multiple projects.
• Ensure compliance with PMO processes, templates, and documentation standards.
• Lead lessons-learned initiatives and continuous improvement of PMO functions.
• Support event operations team to increase organizational visibility on all the updates.
• Act as a key liaison between the event operations department and all the other departments in our company.

Requirements

Education:

• Bachelor’s degree in Business Administration, Project Management, Information Technology, Engineering, or related field (required).
• Master’s degree in Project Management, Business Administration (MBA), or related field (preferred).

Certifications (one or more required):

• PMP® (Project Management Professional) – PMI (Required)
• PgMP® (Program Management Professional) or PfMP® (Portfolio Management Professional) (preferred)
• Agile certifications (PMI-ACP®, SAFe, CSM, or PSM) (A Plus)
• ITIL® Foundation or COBIT® (desirable for governance and service integration)

Experience:

• 3 – 7+ years in project/program management with at least 2 years in a PMO leadership or managerial role.
• Proven track record of establishing or maturing PMOs in complex organizations.
• Strong experience in portfolio management, governance, and executive reporting.
• Familiarity with project management tools (MS Project, Jira, Clarity PPM, Smartsheet, Power BI).

Key Skills

• People management skills.
• Strong analytical, financial, and strategic thinking abilities.
• Exceptional communication and stakeholder engagement skills.
• Ability to influence senior leadership and drive organizational change.
• Strong problem-solving capabilities.