Role Purpose
Support the Event Planning team with administration, client communication, documentation, and day-of coordination to ensure accurate and timely delivery of events.
Key Responsibilities
- Prepare, update, and distribute BEOs, banquet checks, floor plans, and signage.
- Maintain event files, timelines, menus, and function diaries; track guarantees and cutoff dates.
- Coordinate site inspections, tastings, and vendor access; manage sample orders and collateral.
- Handle client queries, minor changes, and confirmations under guidance of Event Planning Manager.
- Support onsite execution: registration, VIP amenities, rooming list audits, and post-event follow-up.
- Ensure data accuracy in systems (Opera/S&C or equivalent) and generate standard reports.
KPIs
- On-time and error-free documentation (BEOs, diagrams, checks).
- Internal/external response SLAs and satisfaction feedback.
- Reduction in last-minute changes and rework.
- Compliance with filing and audit standards.