Evidence Specialist (Contract)

Job Description

This is a contract position through June 2026 with potential for extension.

Remote - 8-5am PST

Role Purpose

The Evidence Specialist serves as a key member of the Global Customer Advocacy team by managing the communication between nominators and requestors throughout their advocacy experience while ensuring adherence to the standard operating procedure (SOP).

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Would you like to...

Day to Day

• Manage reactive recruitment, proactive recruitment leads, and the evidence nominations pipeline by adhering to the SOP and ensuring SLAs are met.
• Maintain evidence nominations via MaSH (internal tool) by updating the progress of each nomination.
• Conduct and manage outreach and follow-up with reference account owners or nominators via email and Teams.
• Schedule and lead evidence nomination Production Readiness Review (PRR) meetings.
• Submit evidence nominations into production via MaSH.

Weekly

• Manage the pipeline of evidence nominations via ADO while maintaining updated worklogs.
• Ensure timely responses to all nomination-related emails with stakeholders.
• Schedule and lead SRB meetings for nominations.
• Work a minimum of 10 proactive leads each week / 40 leads per month (may vary based on SOW or backlog).
• Attend all relevant internal and client meetings.
• Record time daily and submit completed timesheet by close of business each Friday.

Monthly

• Work a minimum of 40 proactive leads (may vary depending on SOW or backlog).
• Contribute to Monthly Business Review (MBR) reports as directed by Delivery or Team Lead.

Quarterly

• Contribute to Quarterly Business Review (QBR) reports as directed by Delivery or Team Lead.
• Participate in Microsoft Designit Team and Designit Global/Regional townhalls.
• Complete all assigned training programs and compliance requests in a timely fashion.
• Participate in peer and self-review audits leading into bi-annual performance evaluations.

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We would like you to have...

• 1–3 years of experience in program coordination, project management, or customer advocacy.
• Strong organizational skills and ability to manage multiple tasks and communications.
• Familiarity with tools like ADO (Azure DevOps), MaSH, Microsoft Teams, and Outlook.
• Experience leading meetings and collaborating with cross-functional teams.
• Understanding of SOPs and SLAs, with a track record of following structured processes.
• Excellent written and verbal communication skills.
• Proactive approach to identifying process improvements and sharing insights.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Experience contributing to business reviews and performance evaluations is a plus.