Executive Aftersales Service & Spare Parts

About us:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About the Division:

Al-Ghazi Tractors Limited , the subsidiary company of Al-Futtaim group of Dubai, is a story of rollicking success. With consistent corporate achievements, the company is recognized for corporate excellence and “Best Corporate Performance”.

With its Corporate office in Lahore, the AGTL plant at Dera Ghazi Khan, manufactures New Holland (Fiat) tractors in technical collaboration with CNHI - Case New Holland, the Number One manufacturer of agricultural tractors in the world. The AGTL plant, an icon of engineering dynamics operates on high efficiency. With Quality Control and Quality Assurance, quality improvement systems exist at every level. One of our mission statement reads: “Our most enduring competitive edge is the quality of tractors”.

What you will do?

Purpose:

This role to drive operational excellence across the after sales department by conducting comprehensive process reviews, identifying improvement opportunities, and developing standardized operating procedures as per HOD direction. This role will also support the Head of Aftersales in executing digital transformation initiatives and creating educational content to enhance customer experience and dealer capability.

Key Responsibilities:

• Lead process excellence initiatives by reviewing end-to-end aftersales and spare parts processes, mapping workflows, identifying gaps, and updating SOPs, checklists, and job aids for standardized execution.
• Collaborate with cross-functional teams to streamline handoffs, strengthen process alignment, and monitor compliance through KPIs and continuous improvement methodologies.
• Support digital transformation by contributing to dealer portals, mobile apps, digital warranty systems, and customer-facing digital tools such as chatbots, FAQs, and self-service platforms.
• Develop digital training resources, e-learning modules, and engagement content including how-to videos, maintenance guides, and troubleshooting materials.
• Create educational and customer care materials such as owner manuals, service schedules, safety instructions, recall notices, and communication templates aligned with brand guidelines.
• Design and support training content for dealers and technicians, including warranty procedures, parts identification, and technical troubleshooting, ensuring accuracy and consistency across all touchpoints.

Education:

Master’s or Bachelors in Business Administration/ Operations Management/BS Agricultural Engineering/ Mechanical Engineering or Mechatronics from HEC recognized University.

Minimum Experience and Knowledge:

• 1-2 years of professional experience (fresh graduates with strong academic background and internship experience encouraged to apply).
• Exposure to automotive, heavy equipment, or manufacturing industries preferred
• Prior experience in process documentation, quality assurance, or operations roles is advantageous

Job-Specific Skills:

• Analytical Thinking & Problem Solving.
• Attention to Detail & Accuracy.
• Integrity & Ethical Conduct.
• Effective Communication
• Continuous Learning Orientation
• Ability to work independently and as part of a team.