Executive Assistant Manager - Food & Beverage - Luxury Hotel

To provide strategic, operational, and cultural leadership across The Luxury Hotels entire Food & Beverage division - ensuring service excellence, business performance, brand alignment, and colleague engagement in line with the BELONG-GATHER-DREAM philosophy.

The EAM F&B shapes service culture, drives innovation, nurtures talent, and ensures the F&B division delivers memorable, commercially successful guest experiences.

To assist the HM and GM in supervising and coordinating all aspects of the Food and Beverage Operation.
To ensure stability within the service delivery of operations and maintain the high levels of service excellence and the surroundings to be maintained to a high level at all times
To drive revenues, control operating expenses, train and develop colleagues and secure profits
To be efficient and diplomatic in dealing with situations involving any aspect of Food and Beverage where the reputation or image of the Resort is represented.
Oversee divisional budgeting, forecasting, and financial planning.
Ensure outlet profitability, cost efficiency, and sustainability of F&B concepts.
Drive new revenue initiatives and evaluate ROI across the division in conjunction with the EAM of F&B

Conditions of Work

Office and operational floor leadership; presence required during major service periods.

Communication

Internal: All chefs, F & B, Outlet Managers, Other department Heads
External: Guests, regulatory bodies, suppliers, stakeholders

MAIN DUTIES & RESPONSIBILITIES

Create The Luxury Hotels F&B strategy aligned with brand values and business goals.
Provide strong leadership and direction to all F&B leaders and outlets.
Manage change, innovation, and modernization initiatives across the division.
Assists in the co-ordination of organizational and administrative functions in all areas of the Food and Beverage Department
Assists in planning and implementing programs, policies and procedures to ensure that Company standards are met
To ensure that the Departmental Objectives are cascaded to the colleagues.
To ensure that the colleagues are aware about the Company Vision, Business Unit Mission and a fair idea about the Quality Management System implemented in the company.

Operational Excellence

Ensure quality, consistency, and The Luxury Hotels service standards in every venue.
Conduct regular operational reviews, briefings, and performance evaluations.
Support outlet managers in optimizing workflows and service design.
Carries out assignments and instructions as delegated by the HM, ensuring that all company and Resort Policies and Procedures and minimum standards are adhered to.
Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.
Assists in conducting briefing with Outlet Managers and assists them to fulfil their responsibilities.
Meeting and interacts with representatives of the local community and potential guests as required.
Assists in monitoring the activities of competitor Resorts.
Makes recommendations to Management for modernization of equipment, service methods, presentation, and improved guest satisfaction. To assist in any of the Outlets when necessary.
Co-ordinates with Outlet Managers and Peer Management to promote effective communication.
Participates in the preparation of the Annual Business plan and Sales & Marketing Plans.
Monitors closely the profitability of all Food and Beverage Outlets. Provides solutions to improve problem areas and assists in implementing corrective measures.
To assist in ensuring that each Outlet is individually profitable.
To follow up and at times initiate maintenance orders and purchase requests
Assists in the development of ideas and the increased department sales of Food and Beverage to improve productivity.
To assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.

People & Culture

Build a high performance leadership team through coaching and structured development.
Support succession planning, talent pipelines, and skills advancement.
Promote The Luxury Hotels culture across the F&B division.
To assist in bringing all Outlet Managers up to date with Market needs and trends and ensuring that their product matches these needs.
Assists in the building of an efficient team of employees, by taking an active interest in their training, development, safety and welfare.
Participates in training and development programs that may improve personal or department standards liaising closely with the Training Manager
To assist in Training and development of Outlet Managers so that they are able to operate independently with their own profit centre.
Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.
Provide constant coaching, counselling, and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
Maintain appropriate records of education, training, skills, and experience.
Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.
Ensure that responsibilities and authorities are defined and communicated within the organization.
Ensure appropriate communication processes are established.
Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.
Guide menu development, beverage strategy, and concept evolution with culinary/ beverage leadership.
Monitor competitor activity and ensure The Luxury Hotels remain market leading.
Support sustainability, safety, and regulatory adherence.
To assist in the identification of market needs for both Resort guests and the local market.
To assist in monitoring and analysing the activities and trends of competitive restaurants and bars.
Demonstrate commitment to the development and implementation of the QMS system and continual improvement of its effectiveness by:
Ensuring measurable quality objectives are established and actively participate in the review of these objectives
Ensure customer requirements are determined & met.
Actively promote an awareness of customer requirements throughout the organization.