Executive Client Services and Operations

About PaySa:

PaySa provides online payment and e-money solutions to individuals and other businesses. We specialize in merchant acquisition making routine business transactions hassle free for various businesses including but not limited to clothing brands, restaurants and other retail shops. With our head office in Islamabad and other regional offices we are currently live in more than 20 cities.

About the Role:

Job Title: Executive Client Services and Operations

Job Type: Full Time (on-site)

Salary Bracket: 45,000 – 55,000 (PKR) per month

Job Summary:

We are seeking an experienced Executive Client Services & Operations professional to join our team. This role will be pivotal in enhancing our client relationships while overseeing key operational functions, particularly in merchant acquisition. The ideal candidate will have a strong background in services, excellent communication skills and a strategic mindset to streamline operations and drive business growth. This is a field job and requires servicing at various clients of PaySa spread across Lahore

Key Responsibilities:

Client Services (FIELD WORK)

• Responsible for paper roll replenishment
• Assigned for POS deployment and removals
• Responsible for POS software updates
• Manage other technical issues related to POS
• Build and maintain strong relationships with key clients, ensuring their needs are met
• Serve as the primary point of contact for client inquiries, concerns and feedback, facilitating timely resolutions.
• Conduct regular client reviews to assess performance, gather insights and identify opportunities for improvement
• Collaborate with cross-functional teams to ensure alignment on client expectations and deliverables

Operations

• Manage and control all paperwork related to merchant records
• Actively coordinate with external stakeholders to ensure timely merchant account opening
• Handle all issues related to settlement, charge back claims, double charge etc.
• Act as an integral point of contact for service level queries for the sales team
• Oversee the end-to-end process of merchant acquisition, including sourcing, onboarding, and relationship management
• Create and maintain documentation of operational processes and merchant records
• Accomplish any other tasks assigned by the manager/supervisor

Qualifications

• 14 – 16 years of education in Commerce, Business Administration or any related field
• 2-3 years of experience in client services, operations, or a related field, preferably in the financial services or e-commerce industry
• Proven experience in merchant acquiring
• Strong analytical skills with the ability to interpret data and make informed decisions
• Exceptional communication and interpersonal skills, with a client-centric mindset
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities

What is there for you?

· Diversity and inclusivity are at the heart of PaySa. And we value talent without considering the culture, creed and sexual orientation of our people

· Window pass to land yourself into one of the emerging industries of Pakistan

· Contribute to impactful projects that drive our brand forward

Office Location & Working Hours

NASTP, Lahore Cantt

· 09:00 am to 05:30 pm (PKST)

How to Apply: Apply away or send your resume to hr@paysapk.com

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Work Location: In person