EXECUTIVE - CUSTOMER SERVICE

Job Description

• Serve as the primary point of contact for customers through phone, email and in person interactions.
• Handle customer inquiries, complaints and requests professionally and promptly.
• Ensure customer issues are resolved effectively while meeting service level agreements.
• Coordinate and follow up with the concerned departments addressing the customer queries and SRs within the set KPIs.
• Prepare and Issue NOC's, Ejari Certificates, letters, circulars, memo's, presentations, and emails to customers as required and ensure compliance with set KPIs.
• Oversee and handle incoming and outgoing communications to customers and government authorities on behalf of other departments of DMC.
• Maintain accurate customer date and update systems as required.
• Support customer retention by building positive and long-term relationships.
• Identify opportunities to improve customer experience and services.
• Prepare service reports, elevate critical issues to management when necessary and conduct customer related surveys.
• Follow company policies, procedure and customer service standards.
• Track incoming requests through the CRM system, elevate them to the appropriate department, and ensure timely follow-up.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW