Executive - FabOne

FUNCTIONAL AREA: Customer Experience & Service

No of Openings: 2

KEY RESPONSIBILITIES:

• FOC Relationship Management: Build and nurture strong relationships with FabOne Field Operations Coordinators (FOCs) through regular check-ins, support calls, and regional visits to ensure engagement and performance alignment.
• Customer & Field Support: Act as the primary point of contact for FOC and store queries, resolving escalations promptly and ensuring a seamless flow of communication between the field and head office.
• Program Data Validation: Validate monthly FabOne entries with 100% accuracy, review supporting proofs, conduct telephonic verifications, and maintain audit trails while ensuring compliance with program guidelines.
• Training & Onboarding: Conduct regional training sessions for new and existing FOCs, prepare training materials, and share best practices to drive program excellence and consistency.
• Process & Stakeholder Coordination: Collaborate with Regional Managers, Store Managers, and internal teams (Finance, HR, etc.) to resolve operational issues and streamline workflows.
• Reporting & Continuous Improvement: Maintain program records in Excel/Google Sheets, generate insights from validation data, and suggest process improvements for efficiency and accuracy.

JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)

• Years of Functional Experience: 1 - 2 years of work experience in in retail operations, field coordination, or customer-facing roles.
• Degree/Diploma: Any Graduate

• Knowledge & Skills:
• Proficiency in MS Excel
• English communication skills - read and write
• Customer Relationship management
• Experience with CRM or sales tracking platforms (taqtics experience is a plus)

Interested candidates please share resume at nishi.mishra@fabindia.net