Extended Coverage Acct Manager

Join Swift Transportation as an Extended Coverage Account Manager!

Pay Range: $24.47 - $26.45 Hourly

Schedule: Weekends Fulltime (Friday, Saturday, Sunday, Monday) 6am-4pm

Job Responsibilities: What you will do

Provide customer account services to all accounts on weekend and/or night hours. Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.

• Proactively communicate and provide creative solutions for customers when service is in jeopardy.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Ensure customers' needs are being met in a timely manner while maximizing on additional opportunities for the company.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately.
• Ensure customer information is accurate and current.
• Ensure a successful hand off to next shift and those Account Managers are informed of on-going concerns.
• May be asked to fill in for Account Managers on as needed basis.
• Proactively work to assist others in achieving the organization's objective.

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Qualifications: What you need to bring

• 1+ years' experience in Operations, Account Management and/or Sales required.
• Previous experience in transportation preferred.
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.
• Bachelor's degree in business related field or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.