Facilities Coordinator (HVAC)

Location: Remote

Position Type: Full Time, Non-Exempt (Hourly)

Essential Duties and Responsibilities

Service Coordination & Work Order Management

• Manage on-demand and scheduled maintenance service requests for national
  clients.
• Coordinate service providers, technicians, property managers, suppliers, and
  other stakeholders to ensure timely resolution of service issues.
• Maintain detailed and accurate documentation, notes, and updates across
  multiple software platforms.
• Manage a high-volume workload while maintaining service quality,
  responsiveness, and accuracy.
• Effectively manage complex scopes of work, escalated service requests, and
  challenging maintenance situations.

Budget Management & Cost Control

• Review labor, material, and subcontractor costs to ensure pricing accuracy and
  reasonableness.
• Negotiate vendor pricing while maintaining strong vendor relationships.
• Research material costs and procure parts when appropriate.
• Balance client expectations with profitability objectives by maintaining
  appropriate margins.
• Obtain multiple vendor quotes when required and evaluate pricing and scope to
  ensure the best value.

Client Communication

• Provide proactive and professional communication to clients via email, phone,
  and customer portals.
• Maintain accurate schedules, status updates, and service documentation.
• Escalate service issues, delays, cost increases, and other concerns as
  appropriate.
• Build and maintain strong client relationships through responsive and solution-
  oriented service.

Proposal Development & Project Management

• Prepare professional proposals for project work and service requests that exceed
  routine maintenance scope.
• Develop clear scopes of work using appropriate industry terminology.
• Price projects appropriately to maintain profitability while remaining competitive.
• Submit proposals requiring management approval prior to client presentation.
• Manage approved projects through completion, ensuring all required
  documentation and deliverables are obtained.

Work Environment

• Fully remote position requiring a dedicated home office workspace.
• Reliable high-speed internet connection is required.

Schedule

This is a full-time position, typically requiring 40 hours per week.
Typical work hours are Monday through Friday between 5:00 AM and 5:00 PM Pacific
Time.
Occasional overtime, evening, weekend, and holiday work may be required based on
business needs and client demands.

Compensation

$26.00 to $38.00 per hour, depending on qualifications and experience.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life and AD&D Insurance

• Short-Term Disability Insurance

• Long-Term Disability Insurance

• Critical Illness Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• Employee Assistance Program (EAP)

• Pet Insurance

• 401(k) Plan with Employer Matching Contributions

• Paid Vacation

• Paid Sick Leave

• Paid Personal Days

• Paid Holidays

• Fitness Reimbursement Program

• Employee Recognition Programs

• Bonus Opportunities

• Tuition Reimbursement

• Home Office Stipend

• Paid Volunteer Time