Facilities Management Senior Manager - 004 - CDU12

Qiddiya Investment Company (QIC) is developing one of the region's most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya's workforce and includes integrated residential, retail, leisure, and F&B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high quality living environments. The Facilities Management (FM) Senior Manager - Staff Accommodation will serve as the senior FM leader responsible for the end to end facilities operations, maintenance, technical services, and infrastructure performance across all staff accommodation assets. The role oversees the full FM lifecycle-pre opening readiness, transition to operations, stabilization, and long term asset performance-while ensuring operational efficiency, service reliability, regulatory compliance, risk mitigation, and superior resident experience. A key immediate priority is to lead the readiness and transition of accommodation assets launching in , ensuring FM systems, contracts, staffing, preventive maintenance programs, HSE frameworks, lifecycle plans, and digital platforms are fully operational prior to go live. This includes establishing FM operating models, asset registers, statutory compliance frameworks, vendor governance structures, CMMS/CAFM deployment, and emergency response protocols. Once the assets are operational, the FM Senior Manager will drive operational stability, cost efficiency, technical excellence, sustainability, and asset longevity. The role ensures all facilities-including MEP systems, utilities, civil works, soft services, security, waste management, landscaping, and hygiene programs-are maintained to QIC and regulatory standards. It also partners with Property Management, Community Management, and Catering leadership to ensure seamless service delivery and an exceptional resident environment that reflects the needs of a multicultural workforce. As the portfolio grows, the FM Senior Manager will shape a scalable FM strategy that enhances operational efficiency, lifecycle planning, digital enablement, energy optimization, and long term asset value. The role requires strong leadership in contractor oversight, risk management, regulatory compliance, crisis preparedness, and continuous improvement across a multi site, high density residential environment.

Key Responsibilities

1. FM Strategy, Operating Model & Governance
   • Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.
   • Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.
   • Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.
   • Build a scalable multi-site FM playbook to standardise service delivery across phases and precincts.
2. Pre Opening Readiness & Transition ( Priority)
   • Lead end to end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilisation, staffing, vendor onboarding, and go live readiness.
   • Build and validate the asset register, PPM schedules, O&M documentation completeness, warranty/defects tracking, and handover/takeover protocols.
   • Ensure CAFM/CMMS deployment is completed pre go live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.
   • Establish operational command structure for go live (site operations room, incident management, duty rosters, escalation matrix).
3. Hard FM / Technical Services (MEP, Utilities, Critical Systems)
   • Ensure high availability and performance of all critical assets and infrastructure: HVAC, electrical, plumbing, lifts, fire/life safety systems, water systems, waste systems, generators/UPS (where applicable), BMS/IBMS, access control integrations (as relevant).
   • Implement reliability centred maintenance principles: PPM compliance, condition based maintenance, root cause analysis, and uptime improvement plans.
   • Define response and restoration protocols for critical failures and major incidents.
4. Soft FM Service Delivery (Resident Facing Environments)
   • Oversee soft service scopes (as per contracting model): cleaning, waste management, pest control, landscaping, security common area upkeep, accommodation block presentation, hygiene excellence.
   • Ensure soft services are delivered to resident friendly, hospitality grade standards with consistent inspections and service recovery.
5. HSE, Statutory Compliance & Risk Management
   • Own FM compliance across all staff accommodation assets, including statutory inspections, permits, third party certifications, and audit readiness for fire safety, emergency preparedness, contractor safety compliance.
   • Implement and enforce strong HSE governance, toolbox talks, permits to work, and safe systems of work.
   • Maintain an integrated risk register (technical, operational, safety, compliance) with mitigations and assurance checks.
6. Lifecycle Planning, Asset Stewardship & Capital Works Interface
   • Develop lifecycle strategies (5/10 year), replacement planning, and major maintenance forecasts to protect long term asset condition and value.
   • Coordinate with Asset Management and Development on defects liability, warranty claims, latent defect tracking, handover requirements, commissioning gaps, and long term maintainability enhancements.
   • Lead FM input into CapEx prioritisation and execution readiness (scope definition, sequencing, risk controls).
7. Cost Management, Budgets & Efficiency
   • Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.
   • Deliver cost optimisation initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).
   • Validate commercial implications of operating changes and ensure disciplined cost governance.
8. Digital Enablement & Performance Reporting
   • Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.
   • Implement performance analytics for trend based improvement: repeat failures, response time breaches, service quality, and cost to serve.
   • Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).
9. Stakeholder & Resident Experience Interface
   • Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.
   • Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.
   • Support community expectations in a multicultural environment (service sensitivity, cleanliness expectations, shared space standards).
10. People Leadership & Capability Building
    • Lead and develop a high performing FM leadership team (typically site managers, engineering leads, compliance/HSE, helpdesk/CAFM).
    • Establish training, competency frameworks, succession planning, and performance management for FM teams and vendors.
    • Build a culture of accountability, service excellence, and continuous improvement.
11. Vendor Management & Commercial Governance (Critical for this Role)
    • Validate resourcing plans, key personnel quality, subcontractor mapping, and supply chain resilience.
    • Run structured vendor governance: weekly operational reviews, monthly performance reviews, and quarterly strategic reviews.
    • Conduct audits and inspections (technical, HSE, hygiene, documentation integrity) with corrective action closure tracking.
    • Commercial Controls - Review and approve variations, claims, and commercial change requests with evidence based justification.
    • Ensure accurate measurement of service delivery for payment certification.
    • Drive vendor productivity and cost efficiency while protecting service outcomes.