Facilities Manager - Site Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

24x7 Single Site Operations | Team Leadership

What this job involves:
Leading Site Excellence Are you a proven leader who thrives in fast-paced, round-the-clock environments? We're seeking a dedicated Facilities Manager - Site Lead to oversee mission-critical BPO operations at our primary location. You'll lead a focused team ensuring seamless 24x7 facility operations that directly support business continuity and employee productivity at a single large site

Core Responsibilities:
24x7 Site Operations Management • Ensure uninterrupted facility operations supporting round-the-clock BPO activities at primary location • Manage shift-based facility teams across all operational hours • Coordinate with BPO operations teams to align facility services with business needs • Implement robust backup systems and contingency plans for critical facility functions • Monitor and maintain optimal working conditions for night shift and weekend operations

Team Leadership & Coordination • Lead and manage large facility staff across multiple shifts • Establish clear communication channels and escalation matrices for 24x7 operations • Implement shift handover protocols ensuring seamless service continuity • Manage cross-functional teams including housekeeping, maintenance, cafeteria, and security • Conduct regular team meetings, training sessions, and performance reviews across all shifts

Business Continuity & Critical Operations • Ensure 100% uptime of critical systems: HVAC, power backup, IT infrastructure support • Manage generator operations, UPS systems, and power management for uninterrupted operations • Coordinate with utility providers for scheduled maintenance during minimal impact hours • Implement and test disaster recovery plans and business continuity procedures • Handle emergency situations with rapid response and minimal business impact

Client Relationship Management & Stakeholder Engagement • Serve as primary point of contact for all soft services at the site • Build and maintain strong relationships with BPO leadership, HR teams, and operational managers • Conduct regular client review meetings on service performance • Manage client expectations and proactively address concerns • Coordinate client walkthroughs and facility tours for stakeholders and visitors

24x7 Soft Services Operations • Ensure seamless housekeeping and cleaning services across all shifts • Manage comprehensive catering operations: breakfast, lunch, dinner, and night shift meals • Coordinate reception and front desk services with professional guest handling • Manage mail and courier services with timely distribution • Ensure washroom and pantry maintenance with highest hygiene standards • Supervise landscaping and aesthetics to maintain premium workplace ambiance

Vendor & Service Partner Management • Manage vendor relationships for cleaning, security, catering, transport, and maintenance • Ensure vendor staff availability and service quality across all shifts • Monitor vendor performance through regular audits and feedback • Negotiate contracts with 24x7 service requirements and SLAs

Technology & Digital Operations • Implement facility management software for site operations • Monitor real-time dashboards for equipment status and service requests • Generate reports and analytics for operational efficiency • Coordinate with IT teams for facility-related technology requirements

Sound like you? To apply, you need to be:
Experienced Operations Professional • 5-7 years in facilities management with minimum 2 years in BPO/Call Center/ITEs environments • 2+ years managing teams (5-10 people) in shift-based operations • Proven experience in 24x7 operations management and team leadership • Strong background in site coordination and logistics management

Technical & Analytical Skills • Proficiency in MS Office suite, Excel, PowerPoint • Experience with facility management software and monitoring tools • Strong analytical skills for performance optimization • Knowledge of energy management practices • Experience with vendor management and contract administration

Dynamic Leader & Problem Solver • Crisis management expertise with ability to handle pressure situations • Excellent communication skills for diverse stakeholders • Strategic thinking with hands-on operational execution • Flexibility to handle dynamic BPO requirements • Results-oriented mindset focused on service excellence

Professional Requirements • Bachelor's degree in Hotel Management, Facilities Management, or related field • Professional certifications (CFM, FMP, or equivalent) preferred • Bilingual capabilities for effective team communication • Technology-savvy with facility management software proficiency • Strong ethical standards and professional integrity

Primary Location: Pune, MH
Work Type: Full-time, On-site

JLL Standard References - India:
Equal Opportunity Employer Jones Lang LaSalle Property Consultants (India) Private Limited is an Equal Opportunity Employer and is committed to creating an inclusive work environment where all employees can thrive regardless of their background, gender, age, religion, sexual orientation, or physical ability.

Data Privacy Statement We take our responsibility to protect the personal information provided to us seriously. The personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure and retain it only for legitimate business or legal reasons as per Indian data protection regulations.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement at https://www.jll.com/en/privacy-statement.

About JLL India For additional information about JLL India, please visit our website at www.jll.co.in.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.