Fashion Consultant - Tom Ford, Dubai Mall Emiratisation

At Chalhoub, as a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional guest experience and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

What you'll be doing

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what's working well / what's not working well within the store

What you'll need to succeed

• Strong English communication skills
• This opportunity is for Emiratisation

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Equal Opportunity Statement

We welcome all applicants to apply and we are an equal opportunity employer. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.