F&B Operations Specialist

Who We Are

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your Mission

Should you decide to accept it…

The F&B Office Specialist supports the Catering/Sales Events Team administratively to produce unrivaled hotel events. The details include organizing and coordinating banquet event orders, event setup requests, guest chamber reservations, amenities and other administrative duties as they come up. Managing event reservations onto the floor to ensure the events run smoothly.

Communication and collaboration are king (or queen) and although this position starts on the catering team, they work with every hotel department to ensure each event goes off without a hitch. It helps if the guest sings our praises too.

Let’s face it! This is the job that makes the world go round…

The Nitty-Gritty

What exactly you will be doing…

Responsibilities

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

Guest Experience & Service Excellence

• Ensure a warm, professional, and polished guest arrival experience that sets the tone for the meal period
• Anticipate guest needs and personalized interactions to enhance satisfaction and loyalty
• Oversee VIP recognition, special occasions, and preference awareness
• Respond to guest concerns and service recovery opportunities with empathy and discretion
• Maintain a consistent on-floor presence, modeling professionalism, confidence, and hospitality standards
  
  

Restaurant Flow & Operational Oversight

• Manage reservations, seating strategy, waitlists, and table assignments
• Oversight of large party reservations and group bookings
• Control and adjust pacing and guest flow based on volume, staffing, and kitchen capacity
• Make real-time operational decisions to balance guest experience with business needs
• Partner with Food & Beverage Managers and culinary leadership to align service execution
  
  

Host / Hostess Leadership

• Recruit, schedule, train, and develop the Host and Hostess team
• Set and enforce standards for greeting, communication, appearance, and guest interaction
• Provide ongoing coaching, feedback, and performance management
• Support associate engagement, accountability, and retention
  
  

Front-of-House Collaboration

• Support pre-shift meetings by communicating reservations, VIP notes, and pacing expectations
• Serve as a role model for front-of-house service excellence
• Collaborate cross-functionally to ensure consistency across the guest journey
  
  

Administrative & Compliance Responsibilities

• Review guest feedback and identify opportunities for service improvement
• Ensure compliance with brand standards, health regulations, and safety procedures
• Uphold The Virgin Hotel’s culture, values, and service philosophy
  
  

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Great team player with the ability to create an excellent working relationship across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and overdeliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Comply with all safety and health department procedures, as well as all state and federal laws.
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
  
  

Background Must-have

• Current, legal and unrestricted ability to work in the United States
• High school equivalent or education required
• Minimum 1-2 years of previous catering and events experience
• Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
• Availability in working on some nights, weekends and holidays.
• Proficient in MS Outook, Word, Excel and PowerPoint
  
  

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*