F&B Shift Supervisor

The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at

the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards

of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing

any operational issues promptly and ensuring that all activities are carried out according to SEVEN’s standards and policies.

Key Accountability Areas

Staff Supervision and Management

▪ Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN’s standards. ▪ Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery. ▪ Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.

Operational Oversight

▪ Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols. ▪ Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift. ▪ Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.

Guest Service Excellence

▪ Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience. ▪ Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues. ▪ Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests

Safety and Compliance

▪ Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN’s safety standards and procedures. ▪ Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs. ▪ Ensure that all shift activities comply with local regulations and SEVEN’s internal policies.