Female Customer Service Coordinator – Tennis & Padel

Job Purpose:

The Customer Service Coordinator plays a key role in ensuring a seamless customer experience at the Tennis and Padel facilities. This position is responsible for managing bookings, customer relations, cash handling, and coordination with internal departments and external partners to maintain high operational and service standards.

Key Responsibilities:Customer Service & Operations

• Deliver exceptional customer service to all guests and members, ensuring a smooth and professional experience.
• Handle customer inquiries, online and offline bookings, and scheduling efficiently.
• Manage cashier operations, including daily cash reconciliation and report submission to Finance.
• Address and resolve customer complaints promptly and effectively, maintaining positive client relationships.
• Maintain communication with the hotel team and other departments to ensure all guest needs are met.

Facility & Maintenance Coordination

• Prepare and manage the schedule for cleaning staff to ensure all areas are properly maintained.
• Monitor cleanliness standards and ensure all facilities meet hygiene and presentation requirements.
• Report maintenance issues to the hotel’s engineering/maintenance team for timely action.

Team Collaboration

• Coordinate with the Smash Team in Dana Club and collaborate with various Padel and Tennis organizations and communities for events and partnerships.
• Support and assist in managing Padel and Tennis coaches’ schedules when required.
• Communicate effectively with the hotel’s front office, housekeeping, and operations teams to align daily activities.
• Liaise with the Finance Department to prepare and verify daily and monthly financial reports.

Procurement & Administration

• Prepare and process purchase requisitions for necessary sports equipment, uniforms, and supplies.
• Maintain accurate records of bookings, reports, and operational documentation.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Hospitality, Sports Management, or a related field (preferred).
• Minimum 2–3 years of experience in customer service, hospitality, or sports facility coordination.
• Strong communication and interpersonal skills with a customer-first attitude.
• Proficiency in booking systems, MS Office, and POS software.
• Excellent organizational and multitasking abilities.
• Knowledge or passion for Tennis and Padel is an added advantage.

Key Competencies:

• Customer Orientation & Service Excellence
• Problem Solving & Decision Making
• Coordination & Team Collaboration
• Time Management & Attention to Detail
• Accountability & Professionalism

Job Types: Permanent, Contract
Contract length: 24 months

Pay: Up to QAR3,000.00 per month