Service Manager - Jaguar Land Rover

Summary:
The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.

Job Responsibility:

• Develop and implement service policies and procedures to ensure efficient operations
• Manage and motivate a team of service technicians to meet performance goals
• Monitor service orders and ensure timely completion of service requests
• Conduct quality control checks on completed work to maintain high standards
• Handle customer inquiries and resolve any escalated concerns or complaints
• Collaborate with other departments to improve overall customer experience
• Prepare and manage department budgets and expenses
• Stay up-to-date on industry trends and developments to improve service offerings

Candidate Requirements:

• Proven experience in a similar role, in the automotive industry
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Ability to work under pressure and handle multiple priorities
• Knowledge of service management software and tools
• Bachelor's degree in Business Administration or a related field (preferred)

Strong leadership and managerial skills

• Excellent customer service and communication skills
• Ability to analyze and solve problems efficiently
• Knowledge of industry trends and best practices
• Experience in budget management and resource allocation
• Ability to collaborate with different teams and departments
• Proficiency in using relevant software and tools
• Strong decision-making and organizational skills