Female Customer Services Representative

We are looking for a smart, confident, and customer-focused Female Customer Service Representative to join our growing team. This role is different from a typical call center job—you will be providing dedicated customer support for our clients in the Gulf region, handling genuine customer inquiries, service bookings, and operational coordination rather than random cold calling campaigns.

This is an excellent opportunity for individuals who want to build a long-term career in customer service while working in a professional environment connected with multinational clients. We believe in investing in our employees and rewarding loyalty, dedication, and performance.

As you grow with our company, your value grows with us. Employees who stay committed and perform well are highly appreciated and have excellent opportunities for promotion and career advancement.

Fresh graduates are encouraged to apply with confidence if they have strong communication skills and a willingness to learn.

Why Join Us?

• Permanent full-time job opportunity
• Chance to work with multinational clients in the Gulf region
• Excellent career growth and promotion opportunities
• Professional and supportive office environment
• Long-term employees are highly valued and rewarded
• Great opportunity for fresh graduates to start their careers
• Market Competitive salary plus commission

Key Responsibilities:

• Answer inbound calls from customers regarding service/product inquiries
• Communicate with customers professionally via phone calls and WhatsApp
• Schedule appointments and coordinate with field teams for pickup/delivery services
• Maintain and update customer databases accurately
• Manage Cash on Delivery (COD) and online payment records
• Use Google Maps to identify customer locations and assist field teams
• Continuously update product and service knowledge
• Handle customer concerns professionally and resolve issues efficiently
• Support sales efforts by engaging customers and promoting services when required

Job Requirements:

• Excellent communication skills in English
• Strong interpersonal and problem-solving abilities
• Ability to prioritize tasks effectively
• Patience and confidence while dealing with customers
• Good sales and customer handling skills
• Working knowledge of computer software and data entry systems
• Proficiency in WhatsApp, phone handling, and Google Maps
• Ability to work under pressure and handle customer complaints professionally
• Previous experience in a delivery company or call center will be preferred

Job Details:

• Job Type: Full-Time
• Shift: Day Shift (Office Based Only)
• Working Hours: 12 Hours
• Location: Bahria Town, Islamabad

Recruitment Process:

Shortlisted candidates should be prepared for:

• Initial Online Interview
• Final Face-to-Face Interview at our Islamabad Office

If you are motivated, career-focused, and ready to grow with a company that values long-term employees, we encourage you to apply today.

Pay: From Rs50,000.00 per month

Experience:

• Customer Services: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person