Female Fresh graduates

Job Summary

We are looking for motivated and empathetic female fresh graduates to join our Patient Success team. The role focuses on ensuring a smooth patient journey, providing support, and improving patient satisfaction through effective communication and follow-ups.

You will act as a bridge between patients and healthcare providers, ensuring patients understand their treatment, receive timely assistance, and stay engaged throughout their care process.

Key Responsibilities

• Communicate with patients via calls, chat, or email to provide support and guidance
• Assist patients in understanding treatment plans, products, or services
• Conduct regular follow-ups to ensure patient satisfaction and adherence
• Handle patient queries, complaints, and concerns professionally
• Maintain accurate patient records and documentation
• Coordinate with internal departments (billing, operations, medical team)
• Ensure timely delivery / service updates to patients
• Educate patients in a clear, calm, and supportive manner
• Build long-term relationships to improve patient retention and trust

Required Skills & Competencies

• Strong communication skills (English required)
• Good listening and interpersonal skills
• Basic computer knowledge (MS Office / CRM preferred)
• Ability to handle patients with empathy and patience
• Problem-solving and multitasking ability
• Positive attitude and willingness to learn

Qualification

• Bachelor’s degree (any field – Medical, Business, or Social Sciences preferred)
• Fresh graduates are encouraged to apply
• Prior internship or call center experience is a plus (not mandatory)

Key Traits for Success

• Patient-focused mindset
• Emotional intelligence & empathy
• Attention to detail
• Team player with proactive approach

Working Environment (Optional – Customize)

• Night Shift / US-based operations (if applicable)
• Office-based / On-site
• Training will be provided

Career Growth

This role can lead to:

• Senior Patient Success Executive
• Team Lead – Patient Success
• Operations / Quality Assurance roles

Job Type: Full-time

Pay: Rs39,999.00 - Rs40,000.00 per month

Work Location: In person