Patient Success Executive (Female – Fresh Graduates)

Job Title: Patient Success Executive

Gender Preference: Female
Experience Level: Fresh Graduates / Entry-Level
Department: Patient Success / Customer Support

Job Summary:

We are seeking enthusiastic and empathetic female fresh graduates for the role of Patient Success Executive. The ideal candidate will be responsible for ensuring a smooth and satisfactory experience for patients by providing timely support, guidance, and follow-ups throughout their journey.

Key Responsibilities:

• Communicate with patients via calls, messages, and emails in a professional manner
• Guide patients regarding services, processes, and product usage
• Ensure timely follow-ups with patients to maintain satisfaction and engagement
• Address patient queries, concerns, and complaints effectively
• Coordinate with internal departments to resolve patient issues
• Maintain accurate patient records and update CRM systems
• Monitor patient feedback and report insights for service improvement
• Ensure a high level of patient satisfaction and retention

Requirements:

• Fresh graduate (Bachelor’s degree in any field – preference for Business, Healthcare, or Communication)
• Excellent communication and interpersonal skills
• Good command of English (spoken and written)
• Basic computer knowledge (MS Office, CRM tools preferred)
• Strong problem-solving and listening skills
• Ability to work in evening/night shifts (if required)

Preferred Skills:

• Customer service mindset
• Empathy and patience while dealing with patients
• Ability to multitask and manage time efficiently
• Quick learner with a positive attitude

Working Conditions:

• Office-based role
• Shift-based timing (as per business requirements)
• Training will be provided

Career Growth:

• Opportunity to grow into Senior Patient Success Executive, Team Lead, or Operations roles

Job Type: Full-time

Pay: Rs39,999.00 - Rs40,000.00 per month

Work Location: In person