Female Indoor/Outdoor Sales & Customer Service Representative

A leading beauty company in Kuwait is looking for a Sales & Customer Service Representative to handle sales, customer support, and collections, with the ability to work both indoors and outdoors as required.

Key Responsibilities:

• Manage daily sales operations and achieve monthly targets.

• Respond to customers via phone and WhatsApp professionally and promptly.

• Conduct outdoor visits to clients, stores, and partners when needed.

• Follow up on customer orders from inquiry to delivery.• Handle payment collections and ensure proper closing of payments.

• Build strong, long-term relationships with customers, including VIP clients.

• Coordinate with warehouse staff and delivery drivers.

• Prepare daily and weekly sales reports.

• Enter and update data in company systems (CRM – POS – Shopify).

• Use CRM tools to manage customer interactions; experience with Zoho CRM is preferred.

• Use AI tools (LLM-based, such as ChatGPT) to improve communication, write responses, organize work, and enhance customer service.

• Understand beauty products and recommend suitable options to customers.

Job Requirements:

• Bachelor’s degree is mandatory.

• Previous experience in sales or customer service (preferably in beauty or retail).

• Excellent communication and persuasion skills.

• Fluency in Arabic and English (spoken and written).

• Strong experience using CRM systems - Zoho CRM is a plus.

• Ability to use AI/LLM tools (e.g., ChatGPT) in daily work.

• Organized, detail-oriented, and able to work under pressure.

• Valid driving license and personal car are preferred due to outdoor work requirements.

Working Hours:

• Sunday to Thursday

• Indoor + outdoor duties

• Location: Hawally

Job Type: Full-time