Female Patient Coordinator

About the Role

We are seeking an organized and proactive full-time "Female Patient Coordinator" to join our multi-specialty clinic. She will act as the main liaison between patients and the medical team, ensuring a smooth and supportive experience. The role includes converting marketing leads into patients, answering enquiries, managing appointments, and coordinating treatments and/or surgeries.

Key Responsibilities

1. Lead Conversion & Enquiries

• Respond promptly to leads generated through clinic marketing campaigns (WhatsApp, phone, email, social media).
• Convert enquiries into booked appointments through effective communication and follow-up.
• Maintain a high conversion rate by understanding patient needs and offering suitable services.
• Comfortable to work with CRM.

2. Patient Coordination

• Act as the primary point of contact for patients, providing accurate information and guidance.
• Coordinate with doctors, nurses, and administrative teams to manage schedules and patient flow.
• Ensure patients clearly understand their treatment plans, preparation requirements, and follow-up steps.
• Handle patient concerns professionally and escalate when necessary.

3. Appointment & Treatment Management

• Schedule, confirm, and adjust appointments based on doctor availability and patient needs.
• Prepare daily patient rosters and ensure smooth transitions between consultations and procedures.
• Monitor patient journey from first contact to post-treatment follow-up.
• Maintain accurate patient records in the clinic’s EMR system.

4. Administrative Support

• Assist with front desk duties during peak times.
• Support the clinic in maintaining high standards of service and patient satisfaction.
• Generate reports related to enquiries, conversions, and patient feedback when required.

Requirements

• Previous experience in a medical clinic, hospital, or healthcare customer service role.
• Strong communication skills in English & Arabic
• Ability to confidently handle patient enquiries and convert leads effectively.
• Professional, warm, and patient-centered approach.
• Familiarity with EMR systems and Medical workflow.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Ready to join immediately.

Job Type: Full-time

Pay: From AED6,000.00 per month

Education:

• Diploma (Preferred)

Experience:

• Clinic/Hospital Sales: 1 year (Required)

Language:

• English & Arabic (Required)