Female Support Staff (Messenger / Office Helper / Cleaner)

About the Organisation

Inspire Pakistan is a non-governmental, non-profit organisation implementing community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.

Job Title

Support Staff (Messenger / Office Helper / Cleaner)

Reporting to or/supervised by

Under the direct supervision of the Admin Assistant

Unit

Operations

Section

Administration

Duty Station

Head Office

Purpose

The Support Staff is responsible for providing general office support services, including cleaning, document handling, and basic administrative assistance, to ensure smooth day-to-day operations of the office.

The role is flexible and includes interchangeable responsibilities across cleaning, messenger, and office support functions based on operational needs.

Key Responsibilities

Office Cleaning & Maintenance

Ensure cleanliness and hygiene of office premises, including workspaces, meeting rooms, washrooms, and common areas.

Maintain a clean, safe, and organised office environment at all times.

Monitor cleaning supplies and inform the supervisor for replenishment.

Ensure compliance with basic health, safety, and hygiene standards.

Office Support & Assistance

Provide general support to staff in routine office tasks.

Assist in arranging meeting rooms, office spaces, and logistics for meetings, trainings, and official visits.

Support during events, workshops, and internal activities.

Assist in facilitating visitors when required.

Messenger & Document Handling

Deliver and collect documents within and outside the office as required.

Handle official correspondence, courier services, and dispatch tasks.

Ensure safe handling and timely delivery of documents.

Maintain confidentiality of documents and information handled.

Refreshments & Basic Services

Prepare and serve tea/refreshments for staff and visitors, as required.

Coordination & Flexibility

Perform duties across cleaning, messenger, and office support functions as required.

Respond to instructions from supervisors and support different units based on operational priorities.

Support opening and closing of office premises, as required.

Safeguarding & Conduct

Maintain professional behaviour and respectful interaction with staff and visitors.

Adhere to organisational policies, including safeguarding, code of conduct, and workplace discipline.

Other Duties

• Perform any other duties related to office support as assigned by the supervisor in line with organisational needs.

Qualifications & Experience

• No formal education is required; however, candidates should be able to understand instructions and perform assigned tasks effectively.
• Prior experience in office support, cleaning, or messenger roles is an asset.
• Ability to perform multiple tasks and support different office functions.
• Good conduct, reliability, and willingness to work as part of a team.
• Female candidates are encouraged to apply (as per operational requirements).
• Employment is subject to satisfactory background verification, including police verification, in line with organisational safeguarding requirements.

Policies & Compliance

• The position is subject to and governed by the organisation’s policies, procedures, codes of conduct and ethical standards.
• All staff are required to comply with all applicable policies at all times as a condition of employment.