Senior Customer Support Officer

Job Summary:
We are looking for a Senior Customer Support Officer to provide high-quality service to clients and support daily administrative activities in a professional office environment. The role involves being the first point of contact for clients and ensuring smooth communication and coordination throughout the process.

Key Responsibilities:

• Greet clients professionally and handle inquiries via phone, email, and in person
• Provide accurate information regarding services and appointment procedures
• Schedule, confirm, and manage client appointments
• Follow up with clients regarding documents, payments, and application updates
• Handle client concerns in a polite and professional manner
• Maintain confidentiality of all client and company information

Administrative Duties:

• Maintain and organize client records and documentation
• Support consultants with case-related administrative work
• Assist in preparing reports, data entry, and correspondence
• Monitor office supplies and support daily operations
• Coordinate with internal teams for smooth workflow
• Ensure compliance with company policies

Requirements:

• Bachelor’s degree
• 2–4 years of experience in customer service or administrative roles (experience in visa/immigration or service industry is a plus)
• Strong English communication skills (spoken & written)
• Good interpersonal and organizational skills
• Professional behavior, punctuality, and discipline
• Basic computer skills
• Ability to multitask and work under pressure

Job Type: Full-time

Work Location: In person