Field Service Administrator

Job ID: 2611671

Location: Springfield, VA, US

Date Posted: 2026-04-20

Category: Information Technology

Subcategory: IT Sys Integration

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: TS/SCI with Poly

Potential for Remote Work: ORA_ON_SITE

Description

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity.
• Perform system administration duties for Windows Server and RHEL, including patch management, configuration, and troubleshooting.
• Install, configure, and maintain IT hardware components, including workstations, laptops, peripherals, and printers.
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems.
• Perform daily infrastructure monitoring, identifying issues and proactively resolving system alerts to maintain stability and performance.
• Manage Active Directory (AD) environments, including user accounts, group policies, and resource access permissions.
• Support network infrastructure operations, assisting with connectivity, hardware configurations, and troubleshooting (e.g., TCP/IP, VLAN, DHCP).
• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs).
• Assist with the deployment and support of software solutions, including upgrades, patching, and configuration.
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
• Ensure compliance with security frameworks (e.g., NIST 800-53, RMF) and implement system hardening best practices to protect mission-critical systems.
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime.

Qualifications

• Bachelor’s Degree

• Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 411 (Technical Support Specialist – Intermediate Level) requirements, as outlined by Navy COOL.

• Certified Network Defender (CND)
• CompTIA Security+
• GIAC Foundational Cybersecurity Technologies (GFACT)
• GIAC Security Essentials Certification (GSEC)

• A Bachelor’s Degree in Cybersecurity, Computer Science, IT, or a related field.

• 2-5 years of professional experience managing and supporting enterprise-level IT environments.

• Strong experience managing systems, including Windows Server and Active Directory, with group policy management and user account administration.
• Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting.
• Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration.
• Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals.
• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting.
• Proficiency in using monitoring tools and utilities such as SolarWinds, Nagios, or equivalent.
• Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes.
• Working knowledge of backup and disaster recovery operations in enterprise environments.
• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies.

• CompTIA Network+
• Certification in Microsoft Windows Server Administration or Microsoft Azure Fundamentals.
• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certifications.
• Experience with Nutanix or other Hyper-Converged Infrastructure (HCI) platforms.
• Familiarity with ITIL v4 frameworks for process management.
• Additional experience working in field service roles within government or defense environments..

• Active TS/SCI clearance with the ability to obtain and maintain a TS/SCI with Poly.

• On-Site Work: All work must be conducted on-site in Springfield, VA.
• Travel: up to 25% to CONUS/OCONUS locations
• Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers.
• Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirement