Your role

• Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc
• Be responsible for customer’s call back, technical support and problem solving
• Regular customer visiting to find out their demands and service business opportunity during service trip
• Cooperate and assist service sales in quotation / service contract preparation process
• Working closely with sales team & project team to ensure the customer satisfaction.
• Provide technical and quality feedback to the Supervisor according to customer’s feedback.
• Works closely with service sales & project team to meet customer’s needs during commissioning and implementation of projects.Provide technical feedback to the project management according to customer’s feedback.
• Timely and correctly feedbacks work order, weekly report and monthly report.

To succeed, you will need

Qualification

• University degree in engineering
• PC skills (Ms Office)
• Good command of Turkish and English both in speaking & writing
• B Driving Licence
• No military obligation for male employee

Competencies

• Customer focused and able to create customer centric solutions
• Topflight with passion and commitment to create lasting result
  • Collaborative
  • Open Minded
  • Resourceful
  • Entrepreneurial
  • Customer focused and able to create customer centric solutions
    Know How in pneumatic, mechanical, electric and electronic components
    Extensive knowledge of manufacturing, production methods and industry trends; knowledge of automotive industry will be a plus
    Automation and software application knowledge will be an asset (Microsoft SQL/Oracle, Communication Protocols TCP/IP, Fieldbus)Tech savy and follow up new technologies
    
    Behaviours
• Support and act together with cross functions in customer communication
• Take necessary actions with other parties and respond to customer with a sense of urgency when recevied a request from customer directly.
• Coordinate with sales engineer responsible before implementing any action within related customer
• Respond customer request within 24 hours and making sure customer have a feeling that great care and focus is given.
• Sharing information and raising red flags to be proactive

In return, we offer

• Have multiple interactions with different stakeholders both internally and externally
• A self driven culture known for respectful interaction, ethical behaviour and integrity where sustainability and diversity & inclustion matter
• New challenges and new things to learn every day in a global environment
• Plenty of opportunities to grow and develop with Individual based development plans in scope of ITBA Academy
• Global job opportunities within Atlas Copco Group
• Wide range social benefits

Job location

On-Site
This role requires you to work on-site in Kocaeli, Türkiye (TR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.