Field Service Engineer

Job Description

GCMSD Engineer Position Summary

GCMSD Engineer with a minimum of 6 years of experience working with Gas Chromatography–Mass Spectrometry Detectors (GCMSD) or related gas-phase products, Pharma, food industries, or QC/R&D laboratory environments. A strong background in chemistry or related scientific discipline is highly preferred.

The role is responsible for supporting customers on-site through installation, implementation, optimization, maintenance, and repair of Agilent and multi-vendor systems. The engineer will act as a trusted technical expert, ensuring maximum system performance and customer satisfaction while collaborating closely with internal teams.

Key Responsibilities

• Install, implement, and optimize hardware, software, networking, and configuration for GCMSD systems at customer sites.

• Provide diagnosis, troubleshooting, and resolution of product performance issues.

• Deliver maintenance, calibration, and repair services, ensuring system reliability and uptime.

• Advise customers on preventive maintenance, configurations, and best practices to enhance system performance.

• Proactively identify and resolve potential equipment or software issues to minimize unplanned downtime.

• Deliver integrated solutions including peripherals, communications, operating systems, and application software (delivery only, not design).

• Serve as an internal escalation point for technical issues and collaborate with global Support, Sales, Marketing, and R&D teams.

• Provide technical training, workshops, and knowledge-sharing sessions for customers and internal field engineers.

• May conduct on-site calibration for large-volume customers.

• Maintain compliance with customer/vendor credentialing requirements, including certifications, health, and safety regulations.

• Preferred Competencies

• Deep understanding of gas chromatography, mass spectrometry, and analytical workflows.

• Familiarity with third-party products and laboratory software solutions.

• Experience managing customer escalations and delivering technical excellence in high-pressure situations.

• Strong collaboration skills to work cross-functionally with global Agilent teams.

Qualifications

Qualifications & Requirements

• Bachelor’s or Master’s degree in Chemistry, Analytical Sciences, or a related technical field (preferred).

• Minimum 6 years of hands-on experience in GCMSD systems, gas-phase instrumentation, or equivalent industries/laboratories.

• Strong technical expertise in installation, troubleshooting, and maintenance of scientific instrumentation.

• Proven ability to manage multi-vendor systems and complex product integrations.

• Excellent problem-solving, communication, and customer service skills.

• Ability to train, mentor, and support customers and colleagues on system operations.

• Willingness to travel frequently for on-site customer engagements.

• Compliance with customer credentialing and health/safety standards.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support