Field Service Engineer

Your role and responsibilities

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas. You will execute service work with Motion-Drive Service in Tuzla-İstanbul, Turkey. Reporting to the Drives Service Manager, you will act as the technical point person between customers and extended ABB teams.

The work model for the role is: onsite

You will be mainly accountable for:

• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance with expert oversight; identifies technical problems and makes analysis through remote or on-site activity in different service categories
• Consulting with and advising customers on the most effective service solutions in accordance with standard processes, procedures, and safety guidelines
• Creating and maintaining reliable relationships with customers, understanding their needs and providing specialist support and solutions
• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews
• Identifying opportunities for the development of new service applications, equipment and methods
• Frequent domestic travelling will be required, as the role will require on-site support at customer sites. Very punctual international travelling might also be required for training purposes or special customers
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while supporting your colleagues and the business

• Bachelor’s degree in Electrical Engineering or Electrical/Electronic engineering
• Minimum 2 years of service experience
• Knowledge of AC/DC drives technology, industrial communications (Profibus, Ethernet, Modbus, industrial routers, cloud-based services, etc.) and remote monitoring and remote support systems
• Advanced level of English, both written and spoken
• Turkish knowledge is a must
• Good knowledge of MS Office applications
• Effective leadership skills, with a collaborative, solutions-oriented approach and effective communication skills
• Flexibility and quick adaption to frequent scheduling updates. Only on specific and pre-fixed schedule, availability to work during weekends and public holidays to provide 24/7 support. Up to 70% travel required.
• Current car driving license (type B)