Field Service Engineer

Company Summary

We are a rapidly growing company specializing in warehouse automation and advanced robotics systems. With a strong global reputation and a significant history supplying high-speed automation equipment to manufacturers, we are expanding aggressively across North America. We are currently doubling our footprint and scaling our teams in both production and engineering. We foster a flexible, family-oriented culture with a strong focus on growth, internal promotion, and long-term career development.

Job Summary

We are seeking a skilled Robotics / Software Validation Technician (Field Service / Automation Technician) to join our Validation Department in West Chester, OH. This hands-on role is critical in the installation, commissioning, troubleshooting, calibration, and validation of robotic systems and automated equipment at customer sites across North America. The ideal candidate is a self-starter with strong PLC and process control experience who enjoys both technical problem-solving and customer interaction. This position requires extensive travel (up to 70%) and the ability to represent us professionally at customer facilities.

Responsibilities

• Install, configure, calibrate, and validate robotic systems, conveyors, pneumatics, sensors, and related automation equipment
• Program, troubleshoot, and support PLC systems with a focus on Rockwell Automation (Allen-Bradley) platforms
• Perform logic troubleshooting, point forcing, safety overrides, and system checkouts during commissioning
• Troubleshoot and resolve mechanical, electrical, software, and process control issues (valves, pumps, compressors, etc.)
• Read and interpret electrical schematics, technical manuals, and wiring diagrams
• Calibrate instruments and map IP addresses while logging into PLCs
• Validate electrical and pneumatic devices to meet customer acceptance standards
• Maintain configuration control of PLC source code and assist in control solution development
• Develop and maintain technical documentation and standard operating procedures (SOPs)
• Train customer operators and technicians on equipment functions and safety protocols
• Serve as the primary on-site and remote technical interface for Fameccanica equipment
• Gather customer feedback and requirements to support retrofits, upgrades, and refurbishments
• Report technical insights from the field back to the engineering and technical teams
• Support spare parts sales opportunities during customer visits
• Maintain detailed service records, repair logs, and maintenance schedules

Requirements

• Ability to log into PLCs, map IP addresses, and perform instrument calibration
• Strong troubleshooting skills for PLC logic and process control systems (valves, pumps, compressors, etc.)
• Mechanical aptitude and willingness to perform hands-on mechanical repairs
• Solid understanding of electrical, controls, and automation systems
• Professional customer-facing skills with the ability to communicate effectively with clients
• Self-starter with strong independent troubleshooting ability and root-cause methodology
• Willingness and flexibility to travel extensively (up to 70% domestically and occasionally internationally)
• Comfortable working in industrial/manufacturing environments

Preferred Requirements

• Experience as an IC&E (Instrumentation, Controls & Electrical) technician, ideally from power generation or heavy industrial environments
• Hands-on experience with Allen-Bradley / Rockwell Automation PLCs
• Experience with industrial robots (Fanuc preferred, but experience with ABB, KUKA, or Yaskawa is also valued)
• Associate degree or technical certification in Robotics, Mechatronics, Industrial Automation, or a related field
• 2+ years of hands-on experience in robotics, automation systems, or field service
• Clear technical writing skills for documentation and operating instructions

Compensation & Benefits

• Compensation: $70,000 – $130,000 annually (depending on experience)
  • Technicians (non-degreed): Typically paid hourly, up to ~$35–$40/hr
  • Engineers (with advanced degree): Salaried
• Annual profit sharing (contributed to retirement account) when company goals are met
• Comprehensive benefits package including medical, dental, and vision (high-end coverage)
• 401(k) with 3–4% company match
• Company credit card for all travel expenses
• $65 per day meal allowance while traveling
• All travel, lodging, and rental cars provided by the company
• Flexible work culture with understanding of personal needs

Location

• West Chester, OH
• Must be able to reliably commute to the facility in West Chester, Ohio
• Travel requirement: Up to 70% (primarily domestic U.S., with occasional trips to Canada and Italy for training)