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Field Service Supervisor, Heavy, Altorfer Industries
Working Hours/Days: M-F 6:30-3:30 Overview:
Equal Opportunity Employer M/F/Disabled/Vets
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
o
Climbing
o
Stooping
o
Kneeling
o
Crouching
na
Crawling
o
Reaching
f
Standing
f
Sitting
f
Walking
o
Grasping
o
Repetitive Motion
f
Keyboarding
na
Pulling
o
Lifting
na
Pushing
o
Up to 25 lbs.
o
Up to 25 lbs.
o
Up to 25 lbs.
Na
26-50 lbs.
Na
26-50 lbs.
Na
26-50 lbs.
Na
Over 50 lbs
na
Over 50 lbs.
na
Over 50 lbs.
Subject to both inside and outside conditions
POSITION SUMMARY:
Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.
Basic Duties:
The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.
- Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
- Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
- Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
- Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
- Manage service, repair and reconditioning of machines and components in the field.
- Manage field service customer communications
- Manage the work order process from opening jobs through job invoicing
- Develop quotes for complex jobs and quote approvals
- Consistently enforce work rules and company policies
- Effectively manage all Work In Progress (WIP)
- Conduct semi-annual performance reviews for all direct reports
- Ensure operations conform to industry and company performance metrics and benchmarks
- Occasionally participate in sales calls with Sales Reps.
- Perform all safety inspections on field vehicles and current employee safety programs.
Non-Union IND:Altorfer Industries offers an industry leading compensation and benefit package:- Health, Dental, Vision, Disability, and Life Insurance
- 401(k)
- Paid Holidays
- Paid Parental Leave and Funeral Leave
- Paid Time Off: Prorated 80 hours of PTO
- Education Assistance
- Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
Payrate: $80,000-$90,000 annually
EDUCATION/QUALIFICATION/EXPERIENCE:
- 5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
- Minimum of at least two years demonstrated previous management and/or leadership experience
- Advanced user of all Microsoft Office products to include Excel
- Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
- Working knowledge of DSI dispatch system a plus
SUPERVISORY RESPONSIBILITIES: Direct reports to include all field technicians reporting to him . Manage all admin personnel assigned to his area.
Skills and Abilities:
- Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
- Exceptional communication, management, leadership and interpersonal skills
- Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry
Equal Opportunity Employer M/F/Disabled/Vets
PM16
Posted Min: USD $80,000.00/Yr. Posted Max: USD $90,000.00/Yr. Physical Requirements/Working Conditions:PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)
“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.
o
Climbing
o
Stooping
o
Kneeling
o
Crouching
na
Crawling
o
Reaching
f
Standing
f
Sitting
f
Walking
o
Grasping
o
Repetitive Motion
f
Keyboarding
na
Pulling
o
Lifting
na
Pushing
o
Up to 25 lbs.
o
Up to 25 lbs.
o
Up to 25 lbs.
Na
26-50 lbs.
Na
26-50 lbs.
Na
26-50 lbs.
Na
Over 50 lbs
na
Over 50 lbs.
na
Over 50 lbs.
Subject to both inside and outside conditions
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