Field Service Technician

Field Service Technician

A Field Service Technician should have two years of experience in a similar role, a High School diploma or GED equivalent and Technical School Certification. One of the most important skills is attention to detail, and self-motivation. Field Service Technician must have relevant technical field knowledge to assist customers in solving complex technical issues. Must have driver's license and be able to travel when needed.

Location: Operations Center in Virginia Beach, VA

Job tasks include but not limited to the following responsibilities:

Provide On-Site Support: A Field Service Technician must respond to all client queries. This position may require working after-hours and an on-site presence. The Field Service Technician collaborates with other IT professionals in the organization to provide suggestions for expediting troubleshooting procedures and maintenance. A Field Service Technician should document all relevant activities and resolve the complexities.

Products & Services Maintenance: Field Service Technician ensures that client products & services operate consistently and efficiently. They confirm consistent up-time of unattended pay stations, software platforms, servers, and networks. Field Service Technician engage in routine maintenance checkups as well.

Troubleshooting and Debugging: Field Service Technician advises customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software. They must have a good understanding of ethernet & wireless networks, access control equipment, and pay stations. Field Service Technician should consult all relevant documentation of the client’s configuration when making troubleshooting decisions.

Operation & Maintenance: Field Service Technician offers guidance and training to the client personnel. It is their duty to educate them about the product operation and maintenance procedures. The professionals also coordinate with the contractors for any necessary facility support. They must analyze issues and prepare service reports in a timely manner.

Related experience: vending machines, parking kiosk, ATM machines etc.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Work Location: In person