Field Services Engineer

To troubleshoot company products and provide technical support to internal and external customers.

To undertake the servicing, repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.

To undertake the testing of company products and provide fully completed test and service reports.

To perform installation, setup and upgrades on company products as required.

To fulfill Service Contracts with planned Preventive Maintenance visits.

To ensure timely follow-up on all tickets / work orders.

To work with the appropriate support functions as well as the customers to schedule customer visits.

To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.