Field Services Engineer II

Hybrid

Field Services Engineer II

Washington, DC, United States

Job Description

Job ID

4999

Date posted

02/24/2026

Business Unit

Field Services

Work Location Type

Remote

Field Services Engineer Level 1 Or Level 2

Location: Health System locations within the region of Fairfax, VA/Washington DC. All candidates wanting to be considered must live within the region.
Department: Field Services
Reports to: Manager, Field Services

As a Field Service Engineer (FSE) at Omnicell, you’ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You’ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy.

Key Deliverables & Business Impact

As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safety. Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell’s reputation for reliability and innovation in healthcare technology.

You will:

Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
Enhance product performance through actionable field feedback that informs continuous improvement.
Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
Elevate team capability by mentoring junior technicians and sharing best practices.
Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
Empower end users by delivering basic product training and ensuring confidence in system usage.

Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II)

FSE Level 1 Basic Qualifications

Bachelor’s Degree in Engineering/Technology or related discipline; or
Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or
five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

FSE II Basic Qualifications

Bachelor’s Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR
seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications

Preferred Qualifications

Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Systems, or anything similar.
Experience working in a high volume environment that requires 24/7 on call support
Passion for trade based work
Bachelor’s Degree in Engineering/Technology or related discipline
Experience working in a hospital environment

How You’ll Elevate at Omnicell

At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Field Services Engineer, you will:

Collaborate – Build strong networks, share knowledge, and foster partnerships that drive results.
Inspire – Influence, engage, and motivate those around you to create a high-performing, inclusive culture.
Develop – Embrace continuous learning and actively support the growth of yourself and others.
Execute – Set clear priorities, take ownership of outcomes, and deliver on commitments.
Impact – Drive innovation, challenge the status quo, and align business goals with customer success.

Work Conditions:

Must be able to lift 50 lbs. to approximately 5 ft. high
Available 24 hours a day, Monday through Friday and for weekend on-call rotations
Frequent local travel in primary area
Backup support in adjacent areas as needed
Provide work area at home and space for trunk stock inventory

Compensation Information:

Field Services Engineer Level 1 - $34-$38 Per hour

Field Services Engineer 2 - $38-$45 per hour

Actual compensation will be determined based on a variety of factors, including but not limited to:

Relevant job‑related skills and experience
Education and certifications
Market data and competitiveness
Internal equity considerations
Alignment with organizational compensation guidelines

EEO, Privacy, and Adaptability

Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

About Us

At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives.

We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.

But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.

Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.

If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.

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