Field Services Technician 4

THE OPPORTUNITY

Iron Bow Technologies has an immediate need for an experienced Help Desk / IT Support professional interested in a permanent Field Service Technician opportunity. The selected candidate will be responsible for end user technical support (tier 4) for the Virginia Information Technology Agency (VITA) by providing comprehensive IT support to end users at customer sites throughout Bristol, VA and the surrounding area

HOW YOU'LL MAKE AN IMPACT

• Primarily responsible for end-to-end IT infrastructure support
• Provide comprehensive and timely resolution of all end user issues
• Break/fix software & hardware support such as OEM-certified warranty repairs
• Responsible for system updates, ticketing and asset management
• Provide smart-hands support for networks, servers and VoIP technologies
• Handle IT asset disposal and maintain accurate asset inventory
• Support end users remotely accessing services via shipping replacement devices or leveraging 3rd part hardware repair (or other form of onsite support as needed)
• Troubleshoot issues involving applications on and off premise (e.g. cloud)
• Support may be provided remotely via remote administration tools or desk side
• Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
• Provide end user device configuration and imaging
• Execute application installations, patch and driver update testing and distribution
• Responsible for device, operating system, software and/or application troubleshooting
• System restoration activities as necessary

SKILLS THAT DRIVE SUCCESS

• 8+ years' experience in IT support / Help Desk positions is required
• Substantial experience performing technical and system analysis / diagnostics
• Must be proficient in the identification and timely resolution of end-user IT issues
• Capability to test, troubleshoot, service and repair end user devices
• Experience with device, operating system, software and application troubleshooting efforts
• Experience with providing Knowledge Based articles (KBs)
• Must be comfortable adapting to dynamic work schedules and flexible shifts as needed
• Superb customer service and communication skills are required
• High School Diploma (OR equivalent combination of experience & education)
• Valid Virginia Driver's License is required
• Must be able to successfully pass background check (requirements vary)

WHAT SETS YOU APART

• Active CompTIA A+ certification is highly preferred (OR obtain within 90 days of hire)
• Candidates with Dell Certified Technician, HP Certified Repair, Microsoft, Apple or related professional IT certifications are encouraged to apply
• Experience with SCCM

TRAVEL REQUIREMENTS

• Travel between multiple customer sites primarily in Bristol and surrounding cities.

WHY YOU'LL LOVE IT

• You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $28-33/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

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